Why Pottery Barn Is Evil

About 5 years ago we bought a Pottery Barn office chair. Lovely little thing. About a year ago, and two toddlers using it as a race cart ago, one of the wheels became stripped. We kept gluing it and hoping for the best. Then two more wheels became loose. We employed more glue. Then the first gouge came to the precious hardwood floor. Time for action. We went to the store, told them the problem, and were told by the rather unpleasant representative that Pottery Barn's official policy is WE DON"T REPAIR OUR OWN FURNITURE. But...she would gladly sell me a replacement chair. How sweet. Alrighty then. I figured she wasn't interested since there would be a lack of commission. Surely this huge company could not have such an asinine and wasteful policy. I called their main office. Well....it is their official asinine policy to not repair their own stuff...but it goes even further. They will not sell replacement parts to even have it fixed by a third party. Not only that...they will not even give out any information as to who actually makes the chair so that you can't possibly get information as to the manufacturers of parts. How evil is that??????? I spoke with 4...yes 4...levels of "authority" and was repeatedly told that they can not replace parts or even give information as to how to get those parts and, of course, repeatedly offered the opportunity to replace it with another 400$ chair, still being made....with the f#$#$#$% part that I need. I need to go cry now. There is way too much evil in the world...and Pottery Barn be its name.